Terms & Conditions

1. About us

Twist3D Picture is a trading name of Clik Creations Ltd, registered in England and Wales, company number 07190878. Registered office and trading address: 76 Linden Road, Bournville, Birmingham, West Midlands, B30 1LA, United Kingdom. VAT number: GB 729 958 862. Contact: simon@twist3dpicture.co.uk · 07814 665 046.

These terms apply to everything you buy from us, whether that’s shop items, 3D printing, 3D modelling or custom sculptures. Please read them before you order. Nothing in them affects your legal rights as a consumer.

2. Orders

• When you order, we’ll email to acknowledge it. The contract between us starts when we confirm your order by email (shop items) or when you accept our written quote (bespoke work).
• If we can’t accept your order, for example because an item is unavailable, we’ll tell you and won’t charge you.

3. Prices and payment

• Prices are in pounds sterling and include VAT at the current rate.
• Postage is shown before you pay.
• We don’t currently take payment through the website. We’ll send you an invoice with payment details, and your order is made or dispatched once it’s paid.
• If we make an obvious pricing mistake, we’ll contact you before dispatch. You can then pay the correct price or cancel for a full refund.

4. Bespoke work: modelling, printing and custom sculptures

• Quotes are valid for 30 days.
• Deposit: we ask for a 50% deposit before starting design work. The balance is due before dispatch.
• Approval: for modelled or sculpted work, we’ll send you a preview to approve before printing. Your quote includes two rounds of changes. Further changes may cost extra, and we’ll always tell you first.
• Your files and photos: by sending us photos, designs or 3D files, you confirm you have the right to use them, including permission from anyone pictured. We won’t print anything that infringes someone else’s copyright or trade marks, or anything illegal or dangerous (including weapons or weapon parts).
• Design files: our 3D models remain our property unless you buy the file separately. You get the finished print. Files you supply remain yours.

5. Delivery

• Shop items are usually dispatched within 3–5 working days. Bespoke work is dispatched on the date agreed in your quote.
• We deliver to UK addresses, usually by Royal Mail Tracked. Larger or heavier items may go by courier. You can also collect from Bournville, or we can hand-deliver locally by arrangement.
• If something is badly delayed by events outside our control, we’ll let you know. If the delay is significant, you can cancel for a refund of anything you’ve paid for goods not yet received.
• Your order is your responsibility once it’s delivered to the address you gave us.

6. Your right to cancel

Shop items: you can cancel within 14 days of receiving your order, without giving a reason.

Email us to tell us, then return the item unused within 14 days of cancelling. You pay the return postage. We’ll refund you, including the standard delivery charge, within 14 days of receiving the item back or proof you’ve sent it.

Personalised and made-to-order items: under the Consumer Contracts Regulations, the 14-day right to cancel doesn’t apply to goods made to your specifications or clearly personalised. That includes custom sculptures and parts modelled or printed to your design. Your rights for faulty items (section 7) still apply.

Bespoke design services: if you cancel a design job after work has started, we’ll keep a fair amount from the deposit to cover work already done, and refund the rest.

7. If something’s wrong

Everything we sell must be as described, of satisfactory quality and fit for purpose. If your item is faulty:

• Within 30 days of delivery, you can reject it for a full refund.
• After 30 days, we’ll repair or replace it. If that doesn’t fix it, you can have a refund.

Send us a photo of the problem at simon@twist3dpicture.co.uk and we’ll sort it. If an item is faulty, we cover the return postage.

8. About 3D prints

• 3D prints are built layer by layer. Fine layer lines, small texture variations and slight colour differences between batches are normal and aren’t faults.
• Photos on the site show real prints, but colours can look different on different screens.
• Many items contain small parts. They’re decorative or functional pieces, not toys, and aren’t suitable for children under 3.
• Functional and replacement parts (including marine parts) are made to the measurements and information you give us. You’re responsible for checking a part is suitable before relying on it. Don’t use printed parts where failure could cause injury, such as safety equipment, load-bearing structures or anything life-critical, unless we’ve agreed that in writing.

9. Our liability

• If we break these terms, we’re responsible for loss or damage you suffer that was a foreseeable result of our breach.
• We don’t limit our liability for death or personal injury caused by our negligence, for fraud, or for anything else that can’t be limited by law.
• Our products are for domestic and private use. We’re not liable for business losses, such as lost profit or business interruption.

10. Office Shelf

Items on the Office Shelf page are display only and not for sale. The designs belong to their original creators.

11. Website content

All text, photos, designs and branding on this site belong to Twist3D Picture or are used with permission. Please don’t copy them without asking.

12. Complaints

Please contact us first at simon@twist3dpicture.co.uk. We aim to reply within 5 working days and resolve things fairly.

13. Law

These terms are governed by the law of England and Wales. You can bring a claim in the courts of England and Wales. If you live in Scotland or Northern Ireland, you can also bring a claim in your local courts.

14. Changes to these terms

We may update these terms from time to time. The version that applies to your order is the one on the site when you placed it.